TERMS OF SERVICE FOR PROPERTY OWNERS

Epic Realty

Last Updated: 26 March 2026

These Terms of Service (“Terms”) govern the use of the Epic Realty platform by property owners, managers, and companies listing properties through the Epic Realty application (“App”). By registering or listing a property, you agree to be legally bound by these Terms and all applicable laws of the Republic of Uganda.

1. PLATFORM ROLE, ESCORT SERVICES & LIMITATIONS OF LIABILITY

1.1 Marketplace Facilitator

Epic Realty operates as a digital marketplace platform that connects property owners with potential tenants, buyers, and guests. The platform provides tools for property discovery, applicant verification, booking management, and payment processing.

1.2 Non-Management Disclaimer

Property Owners and Companies remain fully responsible for property maintenance, security, compliance with local laws, and the physical handover of keys or access to the premises.

1.3 Escort Service

Where applicable, Epic Realty will provide an official Epic Realty Escort (Representative) to accompany verified applicants during scheduled property tours arranged through the App.

1.4 Access Grant

Owners or site managers agree to grant property access to the Epic Realty Escort and the verified applicant at the scheduled viewing time. Owners must not allow access to individuals claiming to be from the App without official confirmation or an Epic Realty Escort present.

1.5 Binding Agreement

By registering and listing a property on the platform, you agree to these Terms, the laws of the Republic of Uganda, and the provisions of the Landlord and Tenant Act, 2022.

2. PROPERTY CATEGORIES & COMMISSIONS (PER RENT)

Property Owners authorize Epic Realty to automatically deduct service fees from each rent payment processed through the App before the balance is disbursed to the Owner.l9

This service fee is not a penalty or extra charge. It is a platform service cost that supports safe, verified, and managed transactions through licensed payment gateway partners.

2.1 Category A – Long-Stay (30 Nights or More)

Includes Shops, Offices, Apartments, Standalone Houses, Long-Term Rentals, and Hostels.

Service Fee: 8% per rent payment processed through the App.

2.2 Category B – Short-Stay (Under 30 Nights)

Includes Hotels, Furnished Apartments, and Short-Term Hostel Stays.

Service Fee: 8% per rent payment processed through the App.

2.3 Category C – Property Sales & Long-Term Leases

Includes Land, Houses, Goodwill Shops, and Condominiums.

The “Stop-Point Rule”

Epic Realty operates strictly as a digital introduction platform. Our service and legal obligations conclude once a property tour has been successfully booked and confirmed through the App.

Private Transaction

Any negotiations, agreements, valuations, or property transfers conducted after the tour are private transactions between the buyer and seller. Epic Realty is not a party to these transactions and does not participate in procedures governed by the Registration of Titles Act.

Why we charge this service fee

The service fee supports the operation of the Epic Realty platform and ensures safe, verified, and reliable transactions. It covers:

• Secure payment processing through licensed payment gateway partners
• Fraud prevention and user verification
• Booking management and coordination
• Platform maintenance and system improvements
• Customer support and dispute handling

Payout (Transfer of Your Collected Funds)

When Epic Realty sends your collected rent money to you, it is transferred directly to your chosen account (Mobile Money or Bank Account).

A small transaction fee applies for each payout:

• UGX 2,000 for Mobile Money transfers to your own number
• UGX 10,000 for Bank transfers to your own bank account

These fees cover the cost of securely sending your collected funds through licensed payment gateway partners and banks.

3. STUDENT HOUSING & HOSTEL MANAGEMENT

3.1 Digital Rule Enforcement

Hostel Owners must use the In-App Rules Interface to clearly list all dormitory and hostel regulations. Owners agree to log rule violations through the In-App Conduct Log to notify tenants or guardians where applicable.

3.2 Secondary Hall (Dormitory) Compliance

Owners warrant that dormitory facilities comply with safety guidelines issued by the Ministry of Education and Sports. Owners remain responsible for maintaining discipline according to the rules accepted by tenants or guardians through the App.

3.3 University & Higher Institution Allocation

Owners must maintain the room allocations advertised in the App (Singles, Doubles, or Triples). Unauthorized changes to room occupancy may result in payment withholding or listing suspension.

3.4 Utility Coordination

Owners are responsible for the purchase and distribution of utilities such as electricity (Yaka) and water. Owners must maintain transparent billing practices and avoid excessive or exploitative surcharges.

4. SUBSCRIPTIONS & TRIAL PERIOD

4.1 Free Trial

All new Property Owners receive a 30-day free trial on the Basic subscription plan. During this period, commission deductions described in Section 2 still apply to rent payments processed through the App.

4.2 Universal Subscription Tiers

After the trial period, Owners must select and pay for a subscription plan (Basic, Premium, or Gold) in order to keep their listings active on the platform.

This requirement applies to all listing categories, including property sales and land listings.

4.3 Payment Compliance

In accordance with the National Payment Systems Act, 2020, all subscription fees must be paid through the App’s secure payment gateway.

4.4 Payment Failure

If a subscription payment fails or expires, Epic Realty may temporarily suspend or hide the Owner’s listings until payment is successfully completed.

4.5 Automatic Suspension

Listings belonging to Owners with expired subscriptions will automatically be hidden from the marketplace. Epic Realty is not liable for any loss of potential business resulting from such suspension.

5. CANCELLATION & REFUND POLICY

5.1 Short-Stay Cancellations (Under 28 Nights)

Full Refund (minus service fees):

Cancellation must be made through the App at least 14 days before check-in.

Late Cancellation:

Cancellations made less than 14 days before check-in are non-refundable.

5.2 Long-Stay Cancellations (28 Nights or More)

Before Check-in:

To receive a full refund minus service fees, cancellation must be made 30 days before check-in.

If cancelled later, the first month’s rent becomes non-refundable.

During Stay:

Tenants must provide 30 days notice through the App and remain responsible for the current month’s rent plus the following 30 days.

Early Termination Fee:

Leases longer than six (6) months that are terminated early will incur an automatic fee of UGX 100,000.

5.3 Non-Refundable Fees

Application Fees, Property Tour Fees, and Bidding Fees are payments for digital services rendered and are 100% non-refundable.

6. MANDATORY CORPORATE VERIFICATION

6.1 Registered Real Estate Companies

To activate a company account, the following documents must be submitted:

• Certificate of Registration issued by URSB under the Companies Act, 2012
• List of Directors
• Directors IDs or Passport
• Valid Trading License issued under the Trade Licensing Act

6.2 Individual Property Owners

To activate an account as an individual property owner, you must submit:

• National ID (NIRA) – clear copy
• LC1 Introduction Letter (issued within the last six months confirming property ownership or management)

Proof of Ownership may include:

• LC1-signed Sales Agreement
• Land Search Report from the Ministry of Lands
• Certificate of Customary Ownership
• Letters of Administration (for estate property)

For Property Sales Listings (Category C), Epic Realty may conduct additional document verification before approving the listing.

6.3 Short-Stay Managers & Furnished Apartment Operators

Managers listing properties they do not own must submit:

• National ID (NIRA)
• Proof of management authority such as:
• Utility bill for the property
• Lease agreement
• Rent receipt confirming legal use or management rights

7. IN-APP ONLY PAYMENT POLICY & ANTI-BYPASS RULE

7.1 Payment Gateway Requirement

All payments for bookings, rent, subscriptions, or services must be processed exclusively through the Epic Realty App in compliance with the National Payment Systems Act, 2020.

7.2 No-Contact Policy

Property Owners must not include phone numbers, email addresses, or alternative contact methods in property descriptions or images.

Violation of this policy may result in permanent account suspension and forfeiture of subscription balances.

8. MOVE-IN LIABILITY & WAIVER

8.1 Property Condition

Property Owners warrant that the property listed is safe, habitable, and legally rentable. Epic Realty does not physically inspect or certify properties listed on the platform.

8.2 Move-In Checklist

Owners are responsible for conducting the physical inspection and key handover process with tenants. Epic Realty shall not be liable for property damage, theft, injury, or disputes between tenants and owners.

8.3 Skip-Tour Liability

Users who choose to skip the property tour and proceed directly to payment do so at their own risk. Epic Realty shall not be responsible for discrepancies between listing information and the actual property condition.

9. END-USER LICENSE AGREEMENT (EULA)

9.1 License Grant

Epic Realty grants users a limited, non-exclusive, revocable license to use the platform and its digital services.

9.2 Intellectual Property

All software, trademarks, branding, and platform content remain the exclusive property of Epic Realty.

9.3 App Store Relationship

This agreement exists solely between the user and Epic Realty. Apple and Google are not responsible for the operation, maintenance, or support of the App.

10. DATA PRIVACY

All personal data collected through the platform is processed in accordance with the Data Protection and Privacy Act, 2019 of Uganda.

11. DISPUTE RESOLUTION

Users agree to first attempt to resolve disputes directly with the other party involved.

Epic Realty may assist in mediation but is not obligated to intervene or resolve disputes.

These Terms are governed by the laws of the Republic of Uganda. Any legal proceedings must be filed in the competent courts of Uganda.

12. FORCE MAJEURE

Epic Realty shall not be held liable for failure to perform its obligations due to events beyond its reasonable control, including but not limited to internet outages, power failures, natural disasters, government actions, or civil unrest.